+44 131 5815300
Email address
57a Station Approach, Hayes, Kent, BR2 7EB

Frequently Asked Questions

Please read our FAQ below before contacting us.

Below are the answers to some of the most popular FAQs.  If you have any other queries please do not hesitate to contact us at or on +44 131 5815300.  Thank you.

How long will my order take to arrive?

Typcially, we expect your order to arrive within 2-4 days to a UK address.  Overseas will take slightly longer.   However, for various bespoke products, such as wheelchairs, we will advise the timescales once we have the full order.

Can I see the product before I buy it?

We realise it is a big decision buying new products such as wheelchairs.  We are therefore more than happy to meet with you and show the product first hand.   This is possible on our higher value items such as wheelchairs. I am afraid smaller value items such as accessories can only be viewed once purchased.

I am not sure whether a specific product is right for me?

No problem at all, simply give us a call on +44 131 5815300 where one of our customer service experts will be able to answer any questions you have.  Alternatively, please email us at

Send us an email.