Shipping & Delivery information
We deliver most items via national courier Monday to Friday 7.30am-6pm (although some of our carriers may deliver slightly earlier or later).
What is VAT exemption/relief?
The vast majority of products on this website may be purchased at a zero rate of VAT.
VAT exemption information
Certain items can be purchased at 0% VAT if you suffer from any of the following:
- A physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
- A condition that the medical profession treats as a chronic sickness, such as diabetes.
- A terminal illness.
You can check your eligibility via VAT notice 701/7 on the gov.uk website. If you are still uncertain we recommend that you contact your local VAT office. It is an offence to make a false VAT exemption declaration.
Please note that the products for which VAT exemption is sought, must be for personal or domestic use.
For more information, please email us at firstname.lastname@example.org